top of page

SHIPPING & RETURNS

Shipping 

At Kanchan Global, we are committed to providing reliable and efficient shipping services to ensure a seamless shopping experience for our customers. Each product is carefully inspected, securely packaged, and shipped to reach you in pristine condition.

Shipping Methods & Costs

  • We offer a range of shipping options to cater to your needs, including Free standard and express delivery.

  • Shipping costs are calculated transparently during checkout based on your location, order weight, and chosen shipping method.

Delivery Timeframes

  • Standard delivery typically takes 15-17 business days, depending on your location.

  • Express delivery is available for faster shipping, with orders typically arriving within a week after dispatching.

  • Please note that delivery times may vary due to unforeseen circumstances, such as weather conditions or customs delays (for international orders).

Order Tracking

  • Once your order has been shipped, we will provide you with a tracking number and instructions on how to monitor the progress of your shipment.

  • For any updates or inquiries about your order, our customer service team is available to assist you.

International Shipping

  • We ship to selected international destinations. Shipping times and costs for international orders vary based on the destination and shipping method chosen at checkout.

  • Please note that international shipments may be subject to customs duties, taxes, and fees, which are the responsibility of the customer.

Return & Exchange Policy

Your satisfaction is at the heart of everything we do. If you are not completely satisfied with your purchase, we offer a fair and simple return and exchange process to ensure your confidence while shopping with us.

Standard Returns

  • Returns are accepted within 24 hours of delivery. ( Note: only if you receive the damaged product )

  • To be eligible for a return:

    • Items must be unused and in their original condition.

    • Products must be returned in their original packaging, including any tags, certificates, or accompanying materials.

  • Refunds will be issued to the original payment method after the returned item has been inspected and approved.

Non-Returnable Items

  • Custom-made or personalized products cannot be returned or exchanged due to their bespoke nature.

  • Sale items or items marked as "final sale" are also non-returnable.

Return Process

  • Contact our customer service team within 24 hours of delivery to request a return.

  • Provide your order details, including the order number and reason for the return.

  • Our team will guide you through the process and provide a return authorization and shipping instructions.

  • Pack the item securely and send it back using a reliable shipping method. Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.

Refunds

  • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed promptly and may take 4-5 days to reflect in your original payment method.

Additional Notes

  • Order Cancellations: If you wish to cancel your order, please contact us immediately. Orders can only be canceled before they are shipped.

  • Contact Us: For any questions or assistance, please reach out to our customer service team via email at kg.kanchanglobal@gmail.com or call us at +91-93146-64998.

Thank you for choosing Kanchan Global. We value your trust and are here to provide you with an exceptional shopping experience!

bottom of page