STORE POLICY
CUSTOMER CARE
At Kanchan Global, we value our customers and are committed to providing exceptional service. If you have any questions or concerns, our customer care team is here to help.
You can reach our customer care team via email at kg.kanchanglobal@gmail.com
We usually respond to all inquiries within 24 hours on business days.
For urgent matters, you can contact us through WhatsApp on +91-93146-64998 during business hours (Monday to Saturday, 10 AM to 5 PM IST).
A live chat option is available on our website for quick assistance during business hours.
PRIVACY & SAFETY
We value your privacy. All personal information provided during checkout is securely stored and used solely for processing your order.
We use Best encryption and secure payment gateways to protect your Information.
LIABLITY
Kanchan Global is not responsible for any misuse of our products. We ensure that our Ethiopian opals meet high-quality standards, but once the product is in your
possession, care should be taken to prevent damage.
We are not liable for any indirect or consequential damages related to the use or sale of our products.
CUSTOM ORDER
For Custom orders and customized wholesale options, please contact us directly for pricing and delivery arrangements.
Custom orders may require a lead time depending on availability.
PAYMENT METHODS
We accept all Mazor Credit cards and Paypal Wire Transfers